At HDM Utah, we respect your privacy and are committed to protecting the personal and intellectual data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information.

 

1. Information We Collect: We collect information that you provide directly to us when you use our website or services: Contact Data: Name, email address, phone number, and shipping/billing addresses. Project Data: CAD files, 3D models, technical drawings, and project descriptions uploaded for prototyping services. Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us. Technical Data: IP address, browser type, and usage patterns collected via cookies to improve website performance.

 

2. How We Use Your Information: We use your data to: Process and fulfill your orders for physical and digital products. Generate accurate quotes and manufacture prototypes based on your designs. Communicate with you regarding project updates or customer service inquiries. Comply with legal obligations (such as tax and shipping regulations).

 

3. Protection of Intellectual Property & Files: We understand that your uploaded designs are proprietary. Confidentiality: Your uploaded files are used exclusively for the purpose of quoting and manufacturing your project. Internal Access: Access to your design files is restricted to personnel directly involved in the production of your order. Retention: We retain project files for a period necessary to fulfill the service or for your convenience in re-ordering, unless you request their deletion.

 

4. Third-Party Sharing: We do not sell or rent your personal information or design files to third parties. We only share information with third parties in the following strictly necessary circumstances: Service Providers: Payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., UPS, FedEx), and email service providers. Legal Requirements: If required by law to comply with a subpoena or similar legal process.

 

5. Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information and designs, we cannot guarantee absolute security.

 

6. International Data Transfers: If you are accessing our site from outside the United States, please be aware that your information will be transferred to and stored in the United States. By using our services, you consent to this transfer.

 

7. Your Rights: Depending on your location, you may have the right to: Request access to the personal data we hold about you. Request that we correct or delete your personal data. Opt-out of marketing communications.

 

8. Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

9. Contact Us: If you have questions about this Privacy Policy or wish to request the deletion of your uploaded files, please contact us at: info@hdmutah.com.